RETURNS – EXCHANGES
- Right of Withdrawal: All European Union’ s consumers, i.e. natural persons who purchase products not as part of their business activity, have the right to withdraw from the purchase they made online in our e-shop, without any justification. In order to exercise the right of withdrawal, you must first inform our Company within fourteen (14) days from the receipt of your order by sending us an e-mail at: email@example.com or by reaching us at the above address or by phone at 2104611310 (Monday – Friday 10:00 – 18:00). Product returns will not be accepted without prior communication with our Company, in which you must notify us if you wish us to reimburse to you your payment, to replace a product with another or to change the products you had purchased (change of size).
- Necessary conditions for the exercise of the right of withdrawal are all products to be returned new, unused, intact, with the protective stickers, where they exist, and in any case with all their cards and labels attached to them. The products must be returned in excellent condition and without any defects (subject to the return of defective products, as well as products sold as defective, with the explicit knowledge of the consumer), and be included in their original packaging. If for any reason this packaging has been lost or damaged, another package should be used, so that the products are fully protected and that it may not be possible for adhesive tapes and markings of the courier to stick to them. They must also be accompanied by all the necessary legal documents that you received upon receipt.
- If you withdraw from your purchase, you must, after notifying us, call the courier company cooperating with us (Courier center within Greece / TNT abroad) or any other of your choice, in order to receive the products from you and return them to our Company. Please be informed that you shall only cover the shipping cost of their return to us.
Upon receipt by us and if, after their inspection, the products are found to be in the above-described condition, without undue delay and in any case within fourteen (14) days from the day we were informed of the withdrawal and the return of the products to our Company we will, at your discretion:
i) either refund you the amount of money you have paid for these products (including any shipping costs), by deposit to your bank account, which you will indicate to us in writing in consultation with the company.
Also, without prejudice to the rejection of the refund, according to what we describe below under 5, the amount of the refund you will receive may be reduced if the value of the products has decreased, due to your treatment of them in a way that has altered their characteristics, appearance or quality.
ii) or send you, free of charge (free of shipping costs), the products you have chosen, if they are available, to replace those you have returned, provided you have already covered any price difference between them.
iii) or, if you prefer so, credit the value of the products you have returned, in the form of a credit in writing, which will be stored in your account and you will be able to use it at a next purchase, within six (6) months of the day we were informed of the withdrawal and the return of the products to our Company.
- Replacement of Products: In case you prefer another size of the product you have received, if this is available, you can request that at your communication with us, according to the above, indicating the product you want to return and the new size. If this size is not available, we will refund the amount of money you have paid for that product, as already described. We remind you that if you prefer to change your product with another model or color, you will need to return that product, exercising the right of withdrawal and then place a new order.
- In any case, if the quality control of the products returned to us shows that they are in a different condition from the one in which they were, when sent to you by us, damaged in any way or soiled, our Company reserves the right not to accept them, in which case they will be returned to you, at your expense.
RETURNS – REPLACEMENT OF DEFECTIVE PRODUCTS
- In this case, you should contact us at the above details, on the same or the next business day from the receipt of your order and tell us whether you prefer:
i) to send you a new product (same or another of your choice) to replace the one you have returned or
ii) to exercise your right of withdrawal and get a full refund (by means of a bank deposit or in the form of credit).
- In case you inform us about the defect of a product after forty-eight (48) hours from its receipt, we reserve the right not to indemnify you in any way. We recommend, in any case, for reasons of facilitation and faster processing of your request, that the relevant communication be accompanied by photos of the defective products you received.
- After notifying us, you shall contact the courier cooperating with us or any other of your choice and return the products to us, without any charge, in the condition you received them and accompanied by their legal documents, so that we can proceed to their quality control. If their defect is found, the new product you have selected will be sent to you without any charge, and in case of withdrawal, we will refund you the full amount you have paid, along with the corresponding costs for shipping.
- We would like to remind you once again that the return of products that clearly and to your specific knowledge were sold as defective, are governed by the clauses of “RETURNS – EXCHANGES” category and not these of the present category.