Terms of Use - Vintelioutlet

Terms of Use


  1. General Information

Welcome to our e-shop, www.vintelioutlet.gr, where products of the Company of the designer Vivian Chatzeli, under the distinctive title “VINTELI BY VIVIAN CHATZELI”, which is based in Piraeus, Methonis str., no. 87, tel. 2104611310, email: info@vintelioutlet.gr, VAT number 161151071, Tax Registration Office E’ Peiraia, are available for sale.

In our Company you will find exclusively handmade creations, which ensure their quality, thanks to the skill of our experienced partners. All our products are sewn and packaged per piece exclusively by us, without the mediation of third parties or automated procedures. For this reason, we can guarantee the quality and safety of the creations sent by our facilities to your place.

The preview, sale, delivery and return of the products displayed on this website, as well as the security of your transactions are governed by the present Terms of Use and the Privacy Policy, which we invite you to read before navigating to our Online Store (e-shop). Creating an account and making any purchase or contact with VINTELI BY VIVIAN CHATZELI, requires the unconditional acceptance of the present Terms of Use, as well as the Privacy Policy, which is an integral part of the present terms and may be modified without your prior notice. In case a user disagrees with these terms, he/she is invited not to use this website.

These Terms constitute an agreement between the parties, which may, at your discretion, be executed in any of the languages that the Terms of Use and Privacy Policy are available on this website.

If you have any questions regarding the Terms of Use or the Privacy Policy, or for comments and complaints about our website, you may contact VINTELI BY VIVIAN CHATZELI at the address of our headquarters (Piraeus, Methonis str., no. 87), at 2104611310, or by email: info@vintelioutlet.gr


  1. Use of our Website – Account Creation – User Liability

2.1. By using our website and/or placing an order through it, you are obliged not to make false or fraudulent orders and to provide us with the complete information that is necessary for the execution of your orders and the communication with you (e.g. e-mail address, postal address etc.). You need to make sure that the information you provide us with, is completely valid and up-to-date, and that you shall notify us in the event of any change thereof. Therefore, our business bears no responsibility in the event that any of our contractual or legal obligations are not properly and/or timely performed, due to incorrect or out-of-date personal information sent by you.

2.2. Aiming to better serving you and facilitating your future purchases, in order to make any purchase from our e-shop, it is necessary to register as a member in it, providing us with data that remains in the secure systems of our business. Specifically, as required fields, you must fill in your name, surname, address, e-mail, telephone, username, password and as optional fields, the gender and age category to which you belong.

By creating an account and placing an order through our website, you guarantee that you are at least 18 years old and that you have legal capacity.

2.3. You may not use the e-shop for transmission in any way of content that is illegal or offensive, in a way that may harm minors or contain viruses or other codes designed to obstruct the operation of any software or device.


  1. Features, Price and Availability of Products

On our website you will find the description of the features and the exact condition of each product, in which any shortage or micro-damage in the product’s packaging or in the product itself will be described. The price of each product includes VAT and will be the one defined at any time on our website, except in cases of obvious error. In discounted products, both the initial and post-discount prices will be displayed.

All orders depend on the availability of the products, and in case of exhaustion of any of them, we will inform you either by email or by phone to the number you have declared, for products of equal or superior value and quality, which you can order, otherwise we will refund you the amount you may have already paid.

To select our products, you can browse the available categories and add the products you want to buy in your “Cart”.


  1. Methods of payment

4.1. The payment of your order can be made by:

i) Cash on delivery (for orders up to 200€ and only within Greece)

ii) Bank Deposit in the following account:


Account Number: 5181103182011

IBAN: GR6201721810005181103182011

Beneficiary’s name: CHATZELI PARASKEVI


The deposit must be made within twenty four (24) hours from the time of the order. If the corresponding amount is not deposited within 24 hours, your order will be canceled.

iii) Credit or Debit Card: for the online payment of the products you purchase from VINTELI BY VIVIAN CHATZELI by credit or debit card, you will be automatically transferred to a secure encrypted banking trading environment. There, you will need to provide the type and number of your card, its expiration date and CCV number for the purpose of payment, by filling in all the necessary fields in the (secure) order form. You are solely responsible for the proper typing of this information, and in the event that the transaction is rejected by the Bank, then your order will not be completed, and you will need to contact us to arrange payment in a different way.

4.2. You can choose whether you want to issue a Receipt or Invoice, as well as indicate to us whether you prefer the shipment of your order to an address different from the one you have stated in your account details.


  1. Order Confirmation – Shipping Time and Cost – Product Delivery

5.1. Your order is not binding on VINTELI BY VIVIAN CHATZELI before you receive confirmation of its acceptance from us. After the successful execution of its payment, we will send you in your e-mail the confirmation of the receipt of your order and data for the monitoring of its shipment by courier.

In case the data you entered in the order form is not correct, our Company does not bear any responsibility for the non-delivery.

5.2. The shipping of your order is carried out by a courier company throughout Greece, in a period of 1-3 working days and abroad, in a period of 2-6 working days. Delivery time is indicative, subject to any force majeure events or conditions we do not control and is calculated from the date of shipment of your order, provided that the payment has been successfully made. In any case, your order will be delivered to you no later than 30 days from the date of confirmation.

Costs of delivery both within Greece and abroad vary depending on the place of delivery and the weight and volume of your order, as well as on whether you request for a standard or express delivery. In any case, we will inform you of the exact cost of delivery when submitting the order.

5.3. Delivery is deemed to have taken place and the order is deemed to have been received when you or a third party other than the carrier and indicated by you acquires physical possession of or control over of the products, as evidenced by the proof of the receipt to the delivery address you have declared.

  1. Returns and Exchanges Policy

6.1. Right of Withdrawal: All European Union’ s consumers, i.e. natural persons who purchase products not as part of their business activity, have the right to withdraw from the purchase they made online in our e-shop, without any justification. In order to exercise the right of withdrawal, you must first inform our Company within fourteen (14) days from the receipt of your order by sending us an e-mail at: info@vintelioutlet.gr or by reaching us at the above address or by phone at 2104611310 (Monday – Friday 10:00 – 18:00). Product returns will not be accepted without prior communication with our Company, in which you must notify us if you wish us to reimburse to you your payment, to replace a product with another or to change the products you had purchased (change of size).

6.2. Necessary conditions for the exercise of the right of withdrawal are all products to be returned new, unused, intact, with the protective stickers, where they exist, and in any case with all their cards and labels attached to them. The products must be returned in excellent condition and without any defects (subject to the return of defective products, as well as products sold as defective, with the explicit knowledge of the consumer), and be included in their original packaging. If for any reason this packaging has been lost or damaged, another package should be used, so that the products are fully protected and that it may not be possible for adhesive tapes and markings of the courier to stick to them. They must also be accompanied by all the necessary legal documents that you received upon receipt.

6.3. If you withdraw from your purchase, you must, after notifying us, call the courier company cooperating with us (Courier center within Greece / TNT abroad) or any other of your choice, in order to receive the products from you and return them to our Company. Please be informed that you shall only cover the shipping cost of their return to us.

Upon receipt by us and if, after their inspection, the products are found to be in the above described condition, without undue delay and in any case within fourteen (14) days from the day we were informed of the withdrawal and the return of the products to our Company we will, at your discretion:

i) either refund you the amount of money you have paid for these products (including any shipping costs), by deposit to your bank account, which you will indicate to us in writing in consultation with the company.

Also, without prejudice to the rejection of the refund, according to what we describe below in clause 6.5., the amount of the refund you will receive may be reduced if the value of the products has decreased, due to your treatment of them in a way that has altered their characteristics, appearance or quality.

ii) or send you, free of charge (free of shipping costs), the products you have chosen, if they are available, to replace those you have returned, provided you have already covered any price difference between them.

iii) or, if you prefer so, credit the value of the products you have returned, in the form of a credit in writing, which will be stored in your account and you will be able to use it at a next purchase, within six (6) months of the day we were informed of the withdrawal and the return of the products to our Company.

6.4. Replacement of Products: In case you prefer another size of the product you have received, if this is available, you can request that at your communication with us, according to the above, indicating the product you want to return and the new size. If this size is not available, we will refund the amount of money you have paid for that product, as already described. We remind you that if you prefer to change your product with another model or color, you will need to return that product, exercising the right of withdrawal and then place a new order.

6.5. In any case, if the quality control of the products returned to us shows that they are in a different condition from the one in which they were, when sent to you by us, damaged in any way or soiled, our Company reserves the right not to accept them, in which case they will be returned to you, at your expense.


  1. Returns and / or Replacement of Defective Products Policy

7.1. As mentioned at the beginning of the present Terms of Use, before sending any order, we check each individual product for any defective products or parts thereof. In very rare cases, however,when any of our products becomes damaged during shipping to you or in case you receive, at the time of delivery, a defective product, you have the right to change or replace it, completely free of charge, or to get a full refund.

7.2. In this case, you should contact us at the above details, on the same or the next business day from the receipt of your order and tell us whether you prefer:

i) to send you a new product (same or another of your choice) to replace the one you have returned or

ii) to exercise your right of withdrawal and get a full refund (by means of a bank deposit or in the form of credit).

7.3. In case you inform us about the defect of a product after forty-eight (48) hours from its receipt, we reserve the right not to indemnify you in any way. We recommend, in any case, for reasons of facilitation and faster processing of your request, that the relevant communication be accompanied by photos of the defective products you received.

7.4. After notifying us, you shall contact the courier cooperating with us and return the products to us, without any charge, in the condition you received them and accompanied by their legal documents, so that we can proceed to their quality control. If their defect is found, the new product you have selected will be sent to you without any charge, and in case of withdrawal, we will refund you the full amount you have paid, along with the corresponding costs for shipping.

7.5. We would like to remind you once again that the return of products that clearly and to your specific knowledge where sold as defective, are governed by the clauses of article 6 apply and not these of the present article


  1. Intellectual property

8.1. The entire content of this website, i.e. indicatively the texts, photos, designs, information material, any kind of files, signals / logos, layout, etc., and any form of data and software, are the part of the intellectual property of the Company, unless otherwise stated for specific rights of third parties, and as such is protected by the relevant provisions of Greek and European law and the relevant international conventions.

8.2. Total or partial copying, modification, storage, reproduction, republishing, uploading, falsification, as well as any related action on the above data, in any medium or form, without the express written prior consent of the or their legal owner, is expressly prohibited. Otherwise, these actions constitute an illegal, unlawful and criminally infringing act and the Company reserves the right to claim any loss incurred by it, in accordance with the provisions of applicable law.


  1. Privacy Policy & Cookies Policy

We treat the protection of your personal data with responsibility and we believe that your personal data shall only be collected and processed when absolutely necessary. All information provided by you to our Company is treated as confidential, accessed only by persons authorized by us, while taking appropriate measures to process it only to the extent necessary to execute our obligations and provide to you our products and services.

To learn more about how we process your data, please consult our Company’s Privacy Policy &  Cookies Policy, click on the bottom of our website and advise our Privacy Policy.


10. Limitation of Liability

10.1. Clothing, footwear and accessories purchased online may sometimes be different from buying these items in-store. Thus, the colors, sizes and quality displayed on your device may be affected by a number of factors and may differ slightly from reality. We consider that the products you receive are in accordance with the characteristics on the basis of which you purchased them and consequently we are not responsible for non-performance or improper performance of our contract when: a) they are in accordance with the description provided by us on this website, b) they are suitable for the purposes for which such products are normally used and c) they have the reasonably expected quality in relation to products of the same type and with the above description. The above in no way infringe your rights as a consumer, nor your right of withdrawal.

10.2. The Company is not responsible for any errors in prices, features or photographs and reserves the right to change prices and any discounts without prior notice. Also, the Company does not commit to the availability of the products displayed on the e-shop, but undertakes to inform consumers in case the availability of products ordered is different from that indicated on it.

10.3. Our Company is responsible for the execution of the obligations undertaken under these contractual terms and shall make every effort to meet them within a reasonable period of time. However, it is not responsible for deficiencies in product availability, as well as for any temporary or permanent inability to provide its services and for delays in accepting and executing orders and delivery of products indicatively due to force majeure events, weather phenomena, supplier strikes, third parties illegal actions and in general for reasons that cannot be attributed to its own fault.

10.4. The Company reserves the right to suspend the operation of the e-shop at any time, for security reasons, maintenance or upgrade of its technological infrastructure and software, or to terminate the operation of its website at any time, temporarily or permanently.

In addition, the Company has the right to prohibit or temporarily block access to users’ accounts and product purchases, in case it realizes that the present terms are being violated or that the user actually or suspectedly commits illegal acts or omissions.

10.5. VINTELI BY VIVIAN CHATZELI is not liable in the event that for any reason the operation of the website is interrupted or it becomes difficult and / or impossible to access, and / or despite the security measures, viruses or other malicious software are transmitted to users’ terminals. Also, it is not liable for any claims of civil and / or criminal nature, nor for any damages (positive or negative, which may consist of actual loss of profits, data, lost profits, etc.), which may arise for users of our website and / or for third parties, due to reasons related to the operation or not and / or the use of the website and / or and from any unauthorized interventions of third parties to the products and / or services and / or information available via the website.


  1. Other terms

11.1. The Company reserves the right at any time to make changes or revisions to the functionality of the website and its capabilities, as well as to the present terms, in order to meet its users’ needs, technological developments and any required level of security of its systems. Any change or revision of the present terms may be made without prior notice.

11.2. All terms hereof are agreed as material. If any term is held to be invalid or voidable, this shall not in any way affect the validity of the remaining terms.

11.3. Any delay in the exercise by the parties (Company and consumer) of part or all of the rights arising from these terms does not result in weakening or waiver of that right, which may at any time be exercised and at the reasonable discretion of its beneficiary.

11.4. Any dispute regarding products or services you have purchased electronically though our e-shop may be resolved electronically and without your appeal to a court, with the procedure of Alternative Dispute Resolution, as provided by JMD 70330/2015, with which the European Directive 2013/11 / EU was harmonized in the Greek legislation. For more information you can check the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL.

In case it is not possible to resolve the dispute during the above procedure, it is expressly agreed that the Courts of Athens shall have jurisdiction. For any dispute in relation to the interpretation and application of the present Terms of Use and for any other issue regarding the use of our website, Greek Law is applicable.

11.5. The user of the website/ consumer/ member of the e-shop states that he/she has read these Terms of Use, which he/she accepts in their entirety.

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